Frequently Asked Questions

1. Confirm where on the protein spectrum your fruit is items on the higher end like strawberries and peaches will foam more than items on the lower end like apples and cranberries 
2. Confirm what yeast you are using. Some yeast foam more than others. Yeast like Red star Premier Classique will make more foam than other yeast like the Red Star Cote des Blance’ 
3. Just because there is no yeast does not mean it is not fermenting. The best way to know if your wine is fermenting is by getting hydrometer readings for a few days and compare the numbers to see if it is fermenting or not. 

1. Check expiration date
2. Confirm Temperature of liquid you are putting it into. You want the temperature to be around 72F
3. Confirm the temperature where you are storing the liquid you want the temperature between 65F-85F
4. If using any product to kill wild yeast like Camden tablets make sure to wait 24 hours before adding yeast 
5. Confirm you allowed 24-72 hours after adding yeast to start to see formation. 
6. The yeast still may be working without being able to tell. The way to confirm it is working is by added to your liquid and testing a few days apart with a hydrometer

Note: just because you do not see bubbles does not mean it is not working.

Fill out the warranty claim form on the bottom of the website and include your amazon order number and we will do what we can to take care of the issue. 

The best option at this point is to contact your local post office, they can access more information about the delivery than you or I can and may be able to assist you in locating it. If you need your tracking number send us a message and we can get that for you. 

If you get an error while entering a qty that is due to you are requesting more than we have in inventory at this time. 

No, The mouth of the cork finish bottle is larger to accommodate the cork. 

No, the thread is different so the lids are not interchangeable 

Only on orders over 20 cases. If it is a product we offer bulk savings on you can go into the product information page and and there will be a chart showing the bulk savings. Note: If it is not listed on the product your looking at send us an email at helpo@northmountainSupply.com and we will let you know if that product has a discount. 

After sealing your lid slide the shrink band over the lid and apply heat to melt the band and cause an air tight seal. 

slide it on the bottle and twist locking it in place.

We get stock a few times a week. We recommend clicking the notify me button on the product details and we will send you a message once back in stock.  

If you do not leave enough head space in the carboy while fermenting the gas will cause the stopper to pop off. This can also happen if the neck on the jug is wet due to the stopper will not have anything to grip to.